Admin Live Chat Settings
● On the left hand side of your screen are the When I Am Online message settings.
● ONLINE Welcome Text: Enter the default text message you would like the Visitor to see when the Messenger Screen opens up for the first time.
● ONLINE Please Wait For Operator text: Enter the default text message you would like the visitor to receive if the Member’s response is delayed by more than 1 minute.
● On the right hand side of the screen are the OFFLINE message settings.
● OFFLINE Message: Enter the Offline default message that you would like visitors to see when Members are not logged into the System or Live chat.
● Turn On Optional Chat Form for Visitors: Checking this checkbox will turn on the optional pop out form which a visitor has to submit the form before he proceeds to chat with the Member. Note: This option will only be in effect when the Admin settings are in place (i.e. when Member settings are overridden).
● At the bottom, below the Online / Offline Message settings are more settings which can be customized as needed.
● Set Delay For Chat Pop-Up: This option provides a drop down menu where the Admin can specify the time in minutes for interval of time for when the automatic chat invite pop-out should appear to the Visitor after he is accesses the Member’s website (as shown in the figure below).
● Turn off Automatic Chat Invite Pop-Up: This option allows the Admin to turn off the Automatic Chat Invite Pop-Up in the Member’s webpage. If the option remains unchecked the Automatic Chat Invite Pop-Up will be enabled for Members.
● Turn On member Message Capability: Checking this option allows the Member to enter their own Online / Offline Messages. If the option remains unchecked, then the default Admin Online/Offline Message settings will be in effect.
● Override Member Settings: Checking this checkbox will lock the Admin default Live Chat Settings so the Member cannot update them. The Member Live Chat Settings page will be grayed out and a Message in the members Live Chat Settings page will display Admin Settings in Effect. If the checkbox remains unchecked then the Member settings will be in effect.