Admin Email Delivery Report

You can generate an Email Delivery Report for Unsubscribed, Bounced and SPAM Emails.

To access the report, click Email Delivery Report in the User Settings drop-down.  

    Report filters: The report fields include the following.

    Date Range: Enter the date range for the report in the From and To textboxes.

    To Domain:

    Select “All” to see all emails.

    Select a “To Domain” in the drop-down to see emails sent to that To Domain only.

    Contact Source:  

    Select “All” to see all emails.

    Select a “Contact Source” in the drop-down to see emails sent to Contacts with that Contact Source only.

    Unsubscribe Type:

    Select “All” to see all emails.

    Select “Unsubscribe” to see emails to Contacts who clicked the Unsubscribe link.

    Select “Is Spam” to see emails to Contacts that were marked as Spam.

    Select “Permanent Bounce” to see emails that were permanently bounced.

    First Name: Enter the Member First Name you want to see activity for.

    Last Name: Enter the Member Last Name you want to see activity for.

    Search Results Table: The table will include the following columns.

    Member ID: Displays the Member ID (that sent the email).

    Member Name: Displays the Member’s Full Name (that sent the email).

    Member Email: Displays the Member's Email Address (FROM email on the sent the email).

    Contact Email: Displays the Recipient/Contact’s Email Address that the email was sent to.

    Contact Name: Displays the Recipient/Contact’s First and Last Name.

    Date Added: Displays the date that the Contact was added to the system.

    Un-Subscribed: Displays “Yes” if the recipient unsubscribed from the email. Displays “No” if the recipient did not unsubscribe from the email.

    Date Un-Subscribed: Displays the date the Unsubscribe was submitted to the system.

    Permanent Bounced: Displays “Yes” if the recipient unsubscribed from the email. Displays “No” if the recipient did not unsubscribe from the email.

    Date Bounced: Displays the date the Permanent Bounce Message was submitted to the FocalPoint system.

    Is-Spam:

    Displays “Yes from ESP” if the recipient marked the email as SPAM using the Email Service Provider's application.

    Displays “Yes from Email” if the recipient marked the email as SPAM by clicking the SPAM link in the received email.

    Displays “No” if the recipient did not mark the email as SPAM.

    Date Spammed: Displays the date the SPAM report was submitted to the FocalPoint system.

    Contact Source: Displays the Contact Source for the Contact record.

Report Export Options: Buttons are available to export the report:

Clicking this button opens a pop-up asking if “Do you want to save or open this file?” with Open, Save and Cancel buttons. Clicking the Open button opens a Microsoft Excel spreadsheet with the search results.

Clicking this button opens a pop-up asking if “Do you want to save or open this file?” with Open, Save and Cancel buttons. Clicking the Open button opens a Microsoft Word doc with the search results.